Ledora

1. Introduction

Ledora ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our platform. We comply with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations.

2. Information We Collect

We collect only the information necessary to provide and improve our services:

Account information — name, email address, and password when you register
Business information — store name, location, and tax registration details you provide during setup
Transaction data — sales, inventory, invoices, expenses, and accounting records you create within the platform
Usage data — how you interact with the platform, including pages visited and features used, to improve our services
Device information — browser type, operating system, and IP address for security and troubleshooting

3. How We Use Your Information

Your information is used solely to operate and improve the Ledora platform:

Provide, maintain, and improve our services
Process transactions and manage your account
Generate AI-powered insights and reports based on your business data
Send service-related communications (invoices, alerts, updates)
Ensure platform security and prevent fraud
Comply with legal and regulatory obligations

4. We Do Not Sell or Share Your Data

Your data is yours. We do not sell, rent, trade, or share your personal or business information with third parties for marketing or advertising purposes. We will never monetize your data. Your sales records, customer lists, inventory data, financial information, and any other business data you store on Ledora remain strictly confidential and are accessible only to you and the team members you authorize.

5. Limited Third-Party Services

We use a limited number of trusted third-party services solely to operate the platform. These providers are contractually obligated to protect your data and may only process it on our behalf:

Payment processing — to securely handle subscription billing (we never store your full payment card details)
Cloud infrastructure — to host and store your data securely
Email delivery — to send transactional emails such as invoices and account notifications
AI processing — to power the AI Assistant feature; your data is processed only to generate responses to your queries and is not used to train AI models

We do not share your data with any other third parties. We do not use analytics or advertising trackers that profile your behavior.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest, role-based access controls, secure authentication, and regular security reviews. Access to your data is restricted to authorized personnel only, on a need-to-know basis. While no system is 100% secure, we are committed to using commercially reasonable safeguards to protect your information.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymize your personal and business data within 30 days, except where retention is required by law (e.g., tax records under Philippine regulations). You may request a copy of your data or its deletion at any time by contacting us.

8. Your Rights Under the Data Privacy Act

Under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights:

Right to be informed — to know how your data is collected and used
Right to access — to obtain a copy of your personal data
Right to correction — to request correction of inaccurate or incomplete data
Right to erasure — to request deletion of your data, subject to legal retention requirements
Right to object — to object to the processing of your personal data
Right to data portability — to receive your data in a structured, commonly used format
Right to file a complaint — to lodge a complaint with the National Privacy Commission (NPC)

To exercise any of these rights, please contact us.

9. Cookies

We use only essential cookies required for the platform to function (e.g., authentication and session management). We do not use tracking cookies, advertising cookies, or any third-party cookies that monitor your browsing activity across other websites.

10. Children's Privacy

Ledora is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and notify you via email or an in-app notification for material changes. Your continued use of the platform after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us. You may also reach the National Privacy Commission at privacy.gov.ph for complaints or inquiries about your data privacy rights.